An employee Leave request is producing a task with the error, "LOA received with unmatched Information". What do I do?

 

This situation occurs when the employee has put a combination of name and employee ID into the Leave Request form that doesn't match any employee record in the system. (It doesn't occurs when the Employee Self Service Portal has been enabled, since employee information is automatically filled in.)

 

To resolve the problem, Claim the Task, and start processing it. A form comes up that shows you the information in the form and data in the employee record, side by side. You then have three options:

1. Fix Request - If the Employee ID was recognized, that employee's data is shown. If the data in the request form had minor differences like first name, or a spelling error in last name, use this option automatically populate the request fields from the employee fields.
   
   
2. Mark as SPAM - If nothing about the "request" seems legitimate, select this option to ignore it.
    
3. Reject with Notification - If you aren't sure what to do, use this option to send the request back to the employee.